NeuralOps Privacy Policy

Effective Date: August 07, 2025

This Privacy Policy describes how NeuralOps ("we," "us," or "our") collects, uses, and discloses information, including personal data, through our website located at neuralops.co (the "Website") and through our NeuralOps desktop application (the "Application").

By accessing or using our Website or Application, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Website or Application.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

1.1 Information Collected via the Website

When you visit our Website, we may collect the following types of information:

  • Personal Information You Provide: This includes information you voluntarily submit to us, such as your name, email address, phone number, company name, and any messages or inquiries you send through contact forms, registration forms, or when subscribing to newsletters.

  • Usage Data: We may also collect information about how the Website is accessed and used ("Usage Data"). This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons, tags, and scripts) to track the activity on our Website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

1.2 Information Collected via the NeuralOps Application

The NeuralOps Application is designed to monitor employee activity to assist employers in understanding active and inactive work periods. When the Application is active, it collects the following information from the user's device:

  • Keyboard Activity: We collect data indicating every instance a keyboard key is pressed or clicked. This means we record that a key was pressed, but we do not record the specific character or content of the key pressed (e.g., we record "key pressed" not "the letter 'A' was typed"). This data is used to determine keyboard activity levels. .

  • Mouse Activity: We collect data indicating every instance the mouse cursor is moved or a mouse button is clicked. This data is used to determine mouse activity levels.

  • Screenshots: The Application captures screenshots of the user's desktop screen approximately every ten (10) minutes. These screenshots are taken to provide visual context of activity during the monitoring period. The application does not capture visuals from the camera or microphone audio of the user in any state.

  • Activity Durations: Based on keyboard and mouse activity, the Application calculates and records active duration and inactive duration for each monitoring session.

  • Session Information: The Application records the start and end times of monitoring sessions.

Important Note: All data collected by the NeuralOps Application (keyboard activity, mouse activity, screenshots, and calculated durations) is associated with the individual employee's account and is primarily intended for review by their employer. The Application's monitoring functionality can be paused and resumed by the user at will, and no data is collected when the Application is in the "off", “inactive”, or "paused" state. The Application does not run in the background when it is shut off.

2. How We Use Your Information

We use the collected information for various purposes:

  • To Provide and Maintain Our Service: This includes operating the Website and ensuring the functionality of the NeuralOps Application.

  • To Manage Your Account: For processing registrations, managing user accounts, and providing customer support.

  • To Improve Our Services: To understand how our Website and Application are used, identify areas for improvement, and develop new features.

  • For Monitoring and Reporting (Application Data): The data collected by the NeuralOps Application (keyboard clicks, mouse movements, screenshots, active/inactive durations) is used to generate reports and insights for the employer who has deployed the Application. This data is used solely to monitor employee activity as agreed upon between the employer and their employees.

  • To Communicate with You: To send you updates, security alerts, and other administrative messages related to the Website or Application.

  • For Marketing and Promotional Purposes: If you have opted in, we may use your contact information to send you marketing and promotional materials about our products and services. You can opt out of these communications at any time.

  • To Detect and Prevent Fraud: To identify, prevent, and address technical issues or security incidents.

  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. How We Share Your Information

We may share your information in the following situations:

  • With Your Employer: The data collected by the NeuralOps Application is shared directly with the employer who has licensed the software to monitor their employees' activity. This is the primary purpose of the Application.

  • With Service Providers: We may employ third-party companies and individuals to facilitate our Website and Application ("Service Providers"), to provide the service on our behalf, to perform Website-related services, or to assist us in analyzing how our Website is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • For Business Transfers: If NeuralOps is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

  • For Legal Reasons: We may disclose your Personal Information in good faith and belief that such action is necessary to:

    • Comply with a legal obligation

    • Protect and defend the rights or property of NeuralOps

    • Prevent or investigate possible wrongdoing in connection with the Service

    • Protect the personal safety of users of the Service or the public

    • Protect against legal liability

4. Data Security

The security of your data is important to us. We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. We are proud to be SOC 2 Type 2 certified, demonstrating our commitment to maintaining robust controls over the security, availability, processing integrity, confidentiality, and privacy of customer data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Data Retention

We retain personal information collected via the Website for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

For data collected by the NeuralOps Application:

  • All Application data is retained for the duration of the employer's subscription and for 180 days thereafter, unless otherwise requested by the employer or required by law.

  • After the retention period, or upon request, data will be securely deleted or anonymized.

6. Your Choices and Rights

You have certain rights regarding your personal information:

  • Application Monitoring Control: As a user of the NeuralOps Application, you can pause and resume monitoring at any time. When monitoring is paused or the Application is shut off, no data described in Section 1.2 is collected.

  • Access and Correction: You may have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. Please note that for data collected by the NeuralOps Application, your employer is the primary controller of that data, and you may need to direct your request to them first.

  • Deletion: You may have the right to request the deletion of your personal information. Again, for Application data, your employer is the primary controller.

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe link provided in those emails or by contacting us directly.

  • Do Not Track Signals: We do not currently respond to "Do Not Track" signals.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our Website and Application are not intended for use by individuals under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. We may also notify you via email or through a prominent notice on our Website or within the Application before the change becomes effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Governing Law

This Privacy Policy shall be governed and construed following the laws of the State of California, USA, without regard to its conflict of law provisions.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: